Job Title |
Classification |
|---|---|
| Title of Immediate Supervisor Vehicle Registration and Drivers License location manager |
Department Vehicle Registration and Drivers License |
| PRIMARY FUNCTION | |
| Process vehicle registration and drivers license transactions. | |
| MAJOR DUTIES AND RESPONSIBILITIES | |
1. Complete knowledge of PennDot requirements. 2. Vehicle registration renewals, duplicate cards and stickers. 3. Drivers license service including renewals and duplicates.. 4. Pennsylvania and out of state title transfers. 5. Collect and record payment for services rendered. 6. Reconcile cash register and credit card machine. 7. Field and return calls concerning vehicle registration and drivers license services. 8. Other transactions as required by department. 9. Interact with customers to provide information regarding PennDot. 10. Represent agency in an ethical, professional, courteous manner. 11. Be reliable and dependable team player. 12. Follow JYA policies and procedures. 13. Assist in housekeeping as needed. 14. Performance standards in accordance with (1) Customer Service and Customer Relation Standards, (2) Quality Assurance Program and (3) JYA policies as defined in employee handbook. |
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| JOB SPECIFICATIONS | |
Knowledge and Skills - Knowledge of PennDot computer system. - Ability to manage one's own time and others time. - Strong oral and written communication skills. - Ability to listen and speak effectively to others. - Ability to think critically and make appropriate decisions and solve problems - know when to request assistance from management. - Knowledge of English language, understand written sentences and paragraphs in work related documents. - Ability to organize, plan, and prioritize work. - Ability to process information. |
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Credentials and Experience PennDot certification. Notary Seal One year of public service or comparable training in service to the public |
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Work Environment/Equipment Office environment - computer, printer, telephone, fax, copier, alarm system, postage machine, Microsoft Word, Windows 98, Windows 2000 Windows XP Credit card machine Cash register Office equipment and programs as required |
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Physical Requirements Manual dexterity to operate computer and calculator. Requires standing for long periods of time. Visual skills to read and interpret report and data reporting Hearing and speaking skills as required |
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Supervisory Responsibility N/A |
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| APPLY FOR THIS POSITION | |
